After "pairing" my wife's cell phone,(a real cheap pay as-you-go phone) We had issues with the radio system acting sluggish. This also had an effect on the back up camera showing a 10 second delay. Service thought it was a faulty radio and promptly sent for a new one. After the new radio was installed, we once again "paired" the phone and found the same issues!. It was then we realized what was the cause. A service tech brought the vehicle in to reload and update the software. Grand Buick gave us a loaner to do some running while we waited, (thanks). When we returned a half hour later all was right again. Notes were taken about the phone that was used and was turned in for GM to fix the bug.
The whole time, while very frustrating, Grand Buick was VERY apologetic and did everything they could to make it up to us...Even filled or gas tank!
I have owned 6 brand new vehicles in my life and I would come back to this dealership. It's easy to be called a GOOD dealership when all goes well and the customers drive off without any incidents, but when problems arise is when you find out their true make up. It's all about how they handle problems that arise and can still get customers to be willing to shop at their establishments again is what makes a dealership stand out above the rest.
Great job on everyone's' part!
Jeff VriezemaRead More >>
I brought my 08 GMC sierra that I purchased from you Feb of 2012. It seems to be burning more oil than I would assume it should with only 5o,ooo miles on it. Per the warranty I had to bring it in for an oil change so that you can monitor it.Read More >>
Grand Rapids, MI
I have been servicing my vehicles at Grand for many years, mostly for oil changes as I have been fortunate to have had vehicles that have been very reliable. Plus I have a Son who works on vehicles and can do the small things that come up from time to time. The few major repairs that I have had done at Grand have been performed to my satisfaction with a courteous and professional attitude.
Their waiting area is plain yet comfortable although I am usually not sitting in there for very long as the service department is very efficient. I usually have just enough time to catch some news on the television and enjoy a small bag of popcorn.
I hope Grand is around for a long time as I would miss frequenting their service department.Read More >>
We get consist and good service at Grand. We have been a customer for more than 20 years.Read More >>
Buick LaCross sedan
always courtious and friendly and keep you up to date on the service items needed.Read More >>
Brought my 2009 Enclave in for service, check brakes and a recall. Was told 2 hours and it was right on the 2 hours.Read More >>
I had bought a used truck that needed warranty work again. Thanks to Len Null taking care of my transportation needs. He is the only reason I go there.Read More >>
The service was great. I'm still waiting to receive a completed service form - it was to be mailed to me. I came to have my battery exchanged on a Wednesday night and they were busy. so rather than having me wait to get my paperwork, they let me go home. there was no payment due. I was extremely appreciative of your staff in letting me go as I had a long day. that to me is great customer service. so, just need to get the final paperwork in the mail. thanks for everything. - Margery BrennerRead More >>
Grand Buick | Serving Grand Rapids Buick Customers
Why should you buy from Grand Buick in Grandville, MI? We are committed to being your #1 new and used Buick dealer in West Michigan. Our customer policy very simply states that we always have and always will treat each customer in a way that makes that person "glad to have found such neat people to deal with".
Grand Buick Is Your Grandville Buick Dealership
Our Grandville location is convenient to all our Grand Rapids Buick customers. We are located at 2901 28th St. Southwest, just a couple minutes off the Gerald Ford Fwy at exit 70. Please view our hours and directions for our showroom hours and specific driving instructions from anywhere in Western Michigan.
Buick Parts & Service Near Grand Rapids
Let Grand Buick take care of all your Buick service needs. We have highly trained service staff that will keep your vehicle running. You can schedule a service appointment or order parts right from our website.